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As an Account Manager, you’ll be the key liaison between clients and internal production teams—owning relationships, overseeing projects from concept to completion, and driving growth through strategic account management. This is a high-impact role for someone who thrives in a fast-paced, creative environment and is passionate about delivering exceptional client experiences. Must be local or willing to relocate. Position is located in Worthington, Ohio.
Key Responsibilities
Client Relationship Management
- Build and nurture long-term client relationships rooted in trust, responsiveness, and results.
- Serve as the main point of contact—ensuring timely communication, anticipating needs, and resolving issues with care.
- Monitor client satisfaction and proactively address concerns to strengthen loyalty and retention.
Project & Account Management
- Translate client goals into actionable production plans with clear scopes, timelines, and budgets.
- Develop and manage estimates, billing schedules, and invoicing processes.
- Oversee project execution, ensuring on-time delivery, budget alignment, and brand consistency.
- Keep clients and internal teams aligned through regular status updates/meetings and check-ins.
Sales & Business Development
- Identify upselling and cross-selling opportunities within existing accounts.
- Develop account strategies to meet revenue goals and strengthen client engagement.
- Lead contract negotiations and renewals, ensuring mutually beneficial outcomes.
- Introduce new service offerings that support client goals and expand account value.
Team Collaboration
- Partner with producers, creatives, editors, and other cross-functional teams to ensure seamless execution.
- Communicate client feedback to internal teams to inform continuous improvement.
- Foster a collaborative environment that supports creative problem-solving and shared success.
Additional Responsibilities
- Troubleshoot issues as they arise—keeping projects on track and clients informed.
- Mentor junior account staff and contribute to knowledge-sharing within the team.
- Stay informed on production trends, tools, and industry insights that can elevate client work.
- Have 2–10+ years of account management or project management experience in production, creative services, or a related field.
- Are highly organized, client-obsessed, and thrive juggling multiple priorities with grace.
- Excel at translating ideas into action plans and keeping cross-functional teams aligned.
- Communicate clearly, confidently, and with empathy—internally and externally.
- Travel will be required for this role, possibly around 25%.
- Experience working for a marketing, branding, production company or worked for a company in their production/marketing area that would be ideal.
Reference: 1030411
Worried that you don’t meet every single requirement listed in the job ad? Studies have shown that individuals from marginalized groups are less likely to apply to jobs unless they meet every single qualification. Hive + Co. is dedicated to building a diverse, inclusive and representative workplace, so if you’re excited about this role, but worried that you don’t meet every requirement, we encourage you to apply anyways. We’d love to get to know you.