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We are seeking an experienced Service Desk Engineer with at least 3 years of direct end-user support experience to join our client’s team in Columbus, Ohio. The ideal candidate will have a strong technical background and be proficient in customer service, traditional PC hardware support, Trellix endpoint protection, Jira Service Management, Confluence, ServiceNow, proficient in Microsoft Active Directory User Mgmt., Microsoft In-Tune Admin Center, Microsoft SharePoint administration, Office 365, and Windows 11.
- ***This is a HYBRID role and requires two days on-site in Columbus, Ohio. Candidates MUST be local to the Columbus OH area.
- Specific days onsite are TBD.
- Potential for occasional travel to New Albany.
Responsibilities:
- Provide timely and effective technical support to end-users via phone, email, and remote assistance
- Troubleshoot and resolve issues related to Cisco AnyConnect VPN, Trellix endpoint protection, Office 365, and Windows 11
- Create and maintain documentation on technical procedures and solutions
- Collaborate with other IT teams to ensure timely resolution of incidents and service requests
- Participate in the implementation of new systems and technologies to improve the overall IT infrastructure
Requirements:
- Bachelor’s degree in computer science, telecommunications, engineering, or related technical field is required.
- At least 3 years of direct end-user support experience.
- An equivalent combination of education and related experience may be considered.
- Excellent communication and customer service skills
- Ability to work independently and as part of a team
Reference: 1037510
Worried that you don’t meet every single requirement listed in the job ad? Studies have shown that individuals from marginalized groups are less likely to apply to jobs unless they meet every single qualification. Hive + Co. is dedicated to building a diverse, inclusive and representative workplace, so if you’re excited about this role, but worried that you don’t meet every requirement, we encourage you to apply anyways. We’d love to get to know you.