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The Customer Service Representative for the New Install Process will play a critical role in managing the customer life cycle for new utility installations for our New Haven, IN client. This contract position involves guiding customers through the installation process, ensuring a seamless experience from initial inquiry to service activation.
Key Responsibilities:
- Act as the primary contact for customers during new installations, addressing inquiries and concerns, and providing updates throughout the process.
- Collaborate with internal departments for timely scheduling and completion of installations, while maintaining accurate records in the CRM system.
- Educate customers on utility services and energy efficiency, contributing to process improvements for enhanced satisfaction and efficiency.
- Utilize knowledge of equipment and systems, maintaining intermediate computer literacy to perform cost-effective work.
- Train and guide employees, adhering to company policies and fostering a cooperative environment.
- Adjust work activities based on time constraints, seeking information to enhance job skills.
- Network with peers, contribute to team goals, and make decisions that improve efficiency and customer satisfaction.
- Coordinate with internal departments to resolve customer concerns and ensure positive customer experience throughout the process.
- Assist in scheduling jobs and planning project activities, ensuring safe working environments and effective communication of project details.
- Other duties as assigned.
Qualifications:
- High school diploma or equivalent required; associate degree in Electrical, Electronic, Civil, Mechanical Engineering Technology, Business, Communications, or a related field preferred.
- Minimum experience requirements include:
- 2 years of utility industry experience with a bachelor’s degree OR
- 4 years of related experience with an associate degree OR
- 6 years of related experience with a high school diploma/GED.
- Previous customer service experience, preferably in the utility or service industry.
- Strong communication and interpersonal skills.
- Ability to manage multiple tasks and prioritize effectively.
- Proficient in CRM software and Microsoft Office Suite.
Additional requirements:
Skills
- Communication: Exceptional verbal and written communication skills, with a strong emphasis on problem-solving.
- Technical Proficiency: Proficient in Microsoft Office Suite and other relevant software applications.
- Organizational Skills: Strong organizational, analytical, and prioritization abilities to manage tasks effectively.
- Occasional travel may be necessary, ranging from 10% to 25%. May travel to Muncie service center locations once a week. May occasionally travel to other locations within the I&M territory. Will drive own vehicle. Expense Mileage. No overnight travel.
- Continuous Improvement
- Foster a culture of inquiry by promoting a questioning attitude and challenging assumptions to enhance practices and outcomes
Reference: 1038277
Worried that you don’t meet every single requirement listed in the job ad? Studies have shown that individuals from marginalized groups are less likely to apply to jobs unless they meet every single qualification. Hive + Co. is dedicated to building a diverse, inclusive and representative workplace, so if you’re excited about this role, but worried that you don’t meet every requirement, we encourage you to apply anyways. We’d love to get to know you.