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Columbus, Ohio client seeking a Help Desk Analyst to provide tier 2 technical support and system access to approximately 15,000 customers using ServiceNow ticketing system.
**Candidates will work onsite in Franklin or Madison County.
Responsibilities:
- Troubleshoots hardware and/or software issues independently in workstation support, desktop support, business continuity, information security, network connectivity, knowledge of MS Office (O365) and use of ticketing system software.
Skills
- Professional experience working with computers in a Help Desk/Support role – 1 year
- Professional experience in a customer service-related role, providing phone and video support for users with varying levels of technical expertise – 1 year
- Strong customer service skills – 1 year
- Previous experience with ServiceNow highly desired
- CompTIA A+ Certification highly desired
Reference: 1044170
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