Help Desk Analyst
Columbus, Ohio client seeking a Help Desk Analyst to provide tier 2 technical support and system access to approximately 15,000 customers using ServiceNow ticketing system.
**Candidates will work onsite in Franklin or Madison County.
Responsibilities:
Skills
Reference: 1044170
Worried that you don’t meet every single requirement listed in the job ad? Studies have shown that individuals from marginalized groups are less likely to apply to jobs unless they meet every single qualification. Hive + Co. is dedicated to building a diverse, inclusive and representative workplace, so if you’re excited about this role, but worried that you don’t meet every requirement, we encourage you to apply anyways. We’d love to get to know you.
**Candidates will work onsite in Franklin or Madison County.
Responsibilities:
- Troubleshoots hardware and/or software issues independently in workstation support, desktop support, business continuity, information security, network connectivity, knowledge of MS Office (O365) and use of ticketing system software.
Skills
- Professional experience working with computers in a Help Desk/Support role - 1 year
- Professional experience in a customer service-related role, providing phone and video support for users with varying levels of technical expertise - 1 year
- Strong customer service skills - 1 year
- Previous experience with ServiceNow highly desired
- CompTIA A+ Certification highly desired
Reference: 1044170
Worried that you don’t meet every single requirement listed in the job ad? Studies have shown that individuals from marginalized groups are less likely to apply to jobs unless they meet every single qualification. Hive + Co. is dedicated to building a diverse, inclusive and representative workplace, so if you’re excited about this role, but worried that you don’t meet every requirement, we encourage you to apply anyways. We’d love to get to know you.