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A Product Specialist is needed for a contract opportunity with our Columbus, Ohio client. Position is remote, although will need to attend occasional meetings on site. Responsible for daily administration and support of Salesforce including but not limited to managing multiple user setups, permission groups, customization of objects, fields, record types, page layouts and validations**Columbus, Ohio candidates preferred
Responsibilities:
- Create and manage changes to the system without interruption to the user
- Modify/configure the system to increase benefits and usability
- CRUD management & maintenance of user & system licenses
- Communicate with users regarding new features, enhancements, and changes to the system
- Monitor usage and mentor users/groups needing assistance
- Continually seek ways to further enhance the end-user experience
- Document company processes and workflows
- Develop process documentation and field maps
- Create new processes and associated reporting
- Import data as appropriate
- Monitor and manage exception logs for back-end system integration with SFDC
- Monitor, maintain & improve data quality
- Create & maintain dashboards
- Create & maintain reports including folder maintenance
Requirements:
- 7 years’ relevant experience
- 5 years’ experience working administration and support of Salesforce including but not limited to managing multiple user setups, permission groups
- 5 years’ experience CRUD management & maintenance of user & system licenses
- Bachelor’s Degree preferred in Computer Science, Information Technology, Computer Engineering, or a closely related field
- Experience monitoring and managing exception logs for back-end system integration with SFDC
- Salesforce.com Administrator certification is required
- Bachelor’s degree in information technology or related field
- Excellent analysis and problem-solving skills
- Detail oriented and self-starter with strong written and interpersonal skills
- Ability to work independently, as well as part of a team
- Great communication skills with enthusiastic personality
- Strong work ethic / time & attendance punctuality
Certifications or Desired skills:
- Salesforce
- Salesforce Service Cloud
- Salesforce Shield
- Drawloop
- Copado
- ezProtect
- OwnBackup – backups and seeding
- Metazoa Snapshot
Reference: 1046448
Worried that you don’t meet every single requirement listed in the job ad? Studies have shown that individuals from marginalized groups are less likely to apply to jobs unless they meet every single qualification. Hive + Co. is dedicated to building a diverse, inclusive and representative workplace, so if you’re excited about this role, but worried that you don’t meet every requirement, we encourage you to apply anyways. We’d love to get to know you.