Systems Support Analyst – onsite

Columbus, Ohio client seeking a Systems Support Analyst contractor who will support Supply Chain, Procurement, and Fleet Operations (SCPFO) systems and technology. Identify research and resolve data, system and business integrity issues. Collaborate with SCPFO personnel, its customers, business units, and cross-functional teams to test and support SCPFO applications. Assist with the development of procedures, quick reference guides and presentations to communicate system functionality, issues, and resolutions. Gather and analyze data for use in business cases and cost justifications. 
 
**must reside within a 50-mile radius and will work onsite 5 days/week.
 
ESSENTIAL JOB FUNCTIONS:

• Provide advanced level system support and subject matter expertise.
• Learn and adopt SCPFO "lean" initiatives and assist in the continued improvement of processes and application usage.
• Respond to user questions such as performance testing, data integrity and problem analysis, and issue resolution.
• Prepare reports for the purpose of troubleshooting and data integrity analysis. Record and track system issues through final resolution.
• Effectively communicate and collaborate with leadership, business unit personnel, their customers and suppliers in order to promote the most efficient and effective use of business unit applications.
• Support the communication and collaboration with SCPFO personnel, its customers, business units, and cross-functional teams in the testing and support of SCPFO applications.
• Support SCPFO systems, electronic commerce functionality and other forms of technology.
• Be knowledgeable of current system technologies and assist with the implementation and support of new technologies.
• Identify system problems and issues leverage all available data sources, including subject matter experts internal and external to the organization, to resolve system issues in accordance with established procedures and controls.
• Participate in focus groups and process improvement initiatives in order to prioritize and escalate system issues for resolution.
• Assist with running pre-defined reports to research and resolve data, system and business process integrity issues.
• Gather data and prepare basic test scripts to support the application production migration process.
• Assist with the development of procedures, quick reference guides, and other documentation to communicate system functionality, issues, and resolutions.
• Analyze data obtained from systems and reports for use in business cases and cost justifications.
• Develop presentations for reporting progress on specific initiatives and to promote the most efficient use of technology.

 
MINIMUM REQUIREMENTS:

• Bachelor's degree in Information Technology, Supply Chain Management, or related field of study such as Accounting or Business Administration or Associate's degree with 2 years systems support experience involving programming, coding, SQL querying or advanced reporting requiring complex table joins and multiple data sources or high school diploma/GED with 4 years systems support experience involving programming, coding, SQL querying or advanced reporting requiring complex table joins and multiple data sources.
• Minimum of 4 years systems support related experience (in addition to any experience identified above).
• Maximo Purchasing modules experience (Purchase Requisition, Purchase Order, Purchase Contract) is a must.
• Working knowledge of Cognos or SQL Query writing is a must.
• Maintain technical industry knowledge, an understanding of client regulatory/legal/financial guidelines and a working knowledge of business unit processes and procedures.
• Possess the team-oriented and self-motivated qualities necessary to be an effective facilitator and participant in business unit process improvement initiatives.
• Demonstrate excellent verbal and written skills to communicate to business unit personnel in advance of any changes to application functionality, systems status and outage schedules.
• Demonstrate advanced level of knowledge of MS-Office skills and reporting.

 
OTHER REQUIREMENTS:

• Be familiar with SCPFO-related systems and technology.
• Learn the basic principles of client policies, procedures, and controls.
• Understand the components of the organization and its stakeholders.
• Possess team-working skills such as collaboration, commitment, active listening and acknowledgement; have the ability to identify stakeholders.
• Seek to broaden knowledge in areas of the company and industry which will complement acquired expertise.
• Demonstrate excellent verbal and written skills.
• Demonstrate the highest standards of ethical behavior and support the Company's Corporate Code of Conduct.
• Demonstrate moderate level of knowledge of MS-Office skills.

 
Preferred:

• Ariba Commerce Automation Network and EDI experience is preferred.
• ServiceNow and Jira experience is a plus.
• Supply Chain, Procurement and Fleet experience is preferred.
• Manager prefers candidates with the required Bachelor or Associate degree with the required years of experience. Bachelor's degree with 4 years of experience or Associate's degree with 6 years of experience.  

Reference: 1049771

Worried that you don’t meet every single requirement listed in the job ad? Studies have shown that individuals from marginalized groups are less likely to apply to jobs unless they meet every single qualification. Hive + Co. is dedicated to building a diverse, inclusive and representative workplace, so if you’re excited about this role, but worried that you don’t meet every requirement, we encourage you to apply anyways. We’d love to get to know you.