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Our Columbus, Ohio client has an opening for a Content Operations Support contractor who is responsible for providing general support by performing necessary clerical and technical tasks. Receives primary directions from managers, supervisors, or other lead positions. May interact with internal customers and organizational staff of all levels.- Candidates must be willing to be onsite and they will be eligible to participate in the hybrid schedule.
Qualifications:
- High school graduate or equivalent. Some college level courses are a plus.
- Strong attention to detail and problem-solving skills.
- Ability to manage time effectively and prioritize responsibilities.
- Ability to work independently to perform routine assignments.
- Demonstrated ability to work with computers. Proficient with video conferencing, instant messaging, email, calendar scheduling, word processing, spreadsheets, and document sharing software.
- Demonstrated excellent communication skills.
- Aptitude and interest for learning and using various web-based and/or proprietary computer applications.
Key Responsibilities:
- Responsibilities include general business/office procedures, electronic input and editing, as well as researching, analyzing, and determining the appropriate information for all document types.
- Responsible for ensuring all data and information output of Content Operations is in computer-readable form.
- Ensures all data for users is consistent, accurate, and published within the currency and quality standards established by the client. The Management team will provide task lists for specific job functions. Although the tasks are separate, cross training may occur.
- Performs daily production check-ins, scanning, claiming gap issues, wanding, initial data entry, pagination, repair, matching, sorting, resolve diagnostic warnings and errors, dispatching for content documents and source document packages.
- Corrects diagnostic errors and warnings.
- Performs initial bib/abstract data entry for documents.
- Investigates and corrects errors. Perform audits of documents or processes as needed.
- Monitors and prioritizes production work in process in the Primary Literature Preparation group to ensure that production currency and schedules are met.
- Monitors publishers and vendor web sites for gaps, electronic publisher and URL documents and publications needed for our database building.
- Assists and collaborates with other content acquisition operations that impact production and client database building.
Reference: 1051051
Worried that you don’t meet every single requirement listed in the job ad? Studies have shown that individuals from marginalized groups are less likely to apply to jobs unless they meet every single qualification. Hive + Co. is dedicated to building a diverse, inclusive and representative workplace, so if you’re excited about this role, but worried that you don’t meet every requirement, we encourage you to apply anyways. We’d love to get to know you.