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We are seeking a detail-oriented Customer Contract Specialist to support contract lifecycle management and daily operations. This role focuses on reviewing, processing, and maintaining customer contracts while ensuring accuracy, compliance, and timely execution. Ideal candidates are highly organized, analytical, and thrive in a fast-paced, process-driven environment.Responsibilities
- Review, process, and manage customer contracts throughout the full lifecycle
- Support daily contract management operations, including provisioning and approvals
- Ensure accuracy, completeness, and timeliness of contract-related data and processes
- Collaborate with internal teams to support account management and customer retention efforts
- Maintain and improve contract management workflows and back-office processes
- Track and support mission-critical projects and ensure successful execution
- Analyze contract data and identify opportunities for process improvement
- Assist team members and provide operational support as needed
- High School Diploma or GED required
- Bachelor’s degree in Business, Management, or related field preferred (or equivalent experience)
- 1+ year of experience in contract management, operations, or related business role
- Strong organizational skills with high attention to detail
- Proficiency in Microsoft Excel and general MS Office tools
- Excellent written and verbal communication skills
- Ability to manage multiple tasks and meet deadlines in a fast-paced environment
- Strong analytical and problem-solving abilities
- Experience working with contracts in energy, utilities, or regulated industries
- Understanding of contract lifecycle management and provisioning processes
- Knowledge of budgeting and basic accounting principles
- Experience working with cross-functional teams and multiple business units
- Demonstrated ability to improve processes and drive operational efficiency
- Strong customer service orientation and ability to support retention initiatives
- Experience working in a team-based, collaborative environment