Client Growth & Operations Associate – hybrid

We're looking for a Client Growth & Operations Associate to work directly with our client's founder and CEO. This is an early-career role for someone with roughly 2-5 years of professional experience who wants to grow quickly, take ownership, work directly with customers, and help build the operations function at a fast-growing software company.
 
For the right person, this role can grow into a Head of Operations position managing a team of your own.

About the Role 

• You'll be part customer success manager, part sales partner, part product operator, and part founder's right hand.
• You'll work directly with insurance agency owners, help them get better recruiting results, support new customers referred by channel partners, and turn customer feedback into product improvements.
• You'll also get hands-on experience helping build an AI-powered software product used by real customers every day. You won't just answer questions — you'll help identify customer needs, design better workflows, and work with our engineering team to turn customer problems into product improvements.
• This role is ideal for someone who has the client-facing polish of a consultant, the urgency of a startup operator, and the warmth of a great customer success partner.

Work Setup & Travel

• This is a hybrid role based in Dublin, Ohio. You'll work from home part of the time and spend time in person with the founder for training, customer strategy, product discussions, and team collaboration.
• You should also expect to travel to a handful of insurance, recruiting, and customer conferences throughout the year.
• This role requires strong responsiveness and flexibility, especially during customer onboarding, urgent customer situations, and conference periods.

Who You Are
You may be a great fit if you are:

• Great with people — warm, clear, patient, and easy to talk to
• Smart and curious — you like learning how things work and can quickly understand both customer problems and product details
• A structured problem-solver — you can quickly understand a customer's situation, identify what matters, and recommend a clear plan
• Highly organized — you can manage many customer conversations and follow-ups without dropping balls
• A strong communicator — especially in short, clear emails and texts
• Patient and calm — you can explain things simply without making customers feel bad for asking
• Commercially minded — you understand that great customer service drives retention, referrals, and growth
• Resourceful — you figure things out instead of waiting for perfect instructions
• Professional and polished — you can communicate confidently with business owners, partners, and senior customer contacts
• High ownership — you notice problems, follow through, and care about the outcome
• Ambitious — you want to grow into a bigger leadership role as the company grows

 
Great Backgrounds for This Role
You could be a great fit if you've worked in:

• Management consulting or client advisory
• Customer success or account management
• Startup operations
• SaaS onboarding or implementation
• Sales or business development
• Recruiting or staffing
• Insurance agency operations

 
The common thread: you enjoy working with clients, solving ambiguous problems, learning quickly, and taking ownership of outcomes.
 
Requirements

• 2-5 years of professional experience in a customer-facing, consulting, sales, operations, recruiting, or account management role
• Excellent written and verbal communication skills
• Strong organization and follow-through
• Comfortable talking with customers by phone, text, and Zoom
• Comfortable learning software tools and explaining them to non-technical users
• Ability to work independently in a fast-moving environment
• Strong attention to detail
• Positive, patient, and customer-first attitude
• Excited to grow into a bigger operations role over time

 
What Success Looks Like
In this role, success means:

• New customers feel confident and supported
• Customers use client more effectively
• Churn remains low
• Customers get more interviews and better hiring outcomes
• Sales referrals are handled quickly and professionally
• Product feedback becomes clearer and more actionable

 
Why This Role Is Exciting
This is a chance to join a lean, growing startup at an early stage and have a real impact.
 
You'll work directly with the founder and CEO, learn how a modern AI-powered software company is built, and help shape customer-facing features used by insurance agencies every day.
 
You will not be one person in a huge department. You'll help build the department.
 
For the right person, this role can grow into a leadership position overseeing customer success, support, onboarding, and operations.
 
Compensation

• This role includes a competitive base salary plus performance-based bonus/commission.
• For an exceptional candidate with strong consulting, SaaS, startup, or client leadership experience, we are open to a higher package.
• Equity may also be included for the right person, especially someone who can grow into a long-term leadership role as client scales.

Reference: 1057089

Worried that you don’t meet every single requirement listed in the job ad? Studies have shown that individuals from marginalized groups are less likely to apply to jobs unless they meet every single qualification. Hive + Co. is dedicated to building a diverse, inclusive and representative workplace, so if you’re excited about this role, but worried that you don’t meet every requirement, we encourage you to apply anyways. We’d love to get to know you.