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Seeking a Content Project Manager to oversee the development and maintenance of customer experience resources that help instructors, students, and internal teams succeed. You’ll join the Customer Experience Marketing team to transform complex content into clear, practical onboarding resources, training materials, and how-to guides—all aligned to our Support At Every Step strategy. You’ll also help manage Customer Experience survey feedback, ensuring insights are routed to the appropriate teams for timely follow-up.- EST hours are preferred.
- This will be 25 hours a week.
What You’ll Do
- Manage the creation, production, and upkeep of customer-facing and internal support content.
- Simplify complex workflows into clear, user-friendly materials.
- Keep our content library organized and up to date.
- Collaborate cross-functionally with Platform, Marketing, Customer Success, Sales, and Research teams.
- Monitor Customer Experience survey feedback and route insights to the appropriate teams to support timely, thoughtful follow-up.
- This person will be working independent and with the cross-functional teams to transform complex content into simplified versions.
- The contractor will receive project requests for videos, PowerPoint presentations, and microsite updates.
- The individual will collaborate with both the product owner and platform marketer.
- The candidate must ensure accurate content and collaborate with other teams to make any changes.
Must Have for this role:
- Proven experience in technical writing or content management (edTech/SaaS a plus)
- Strong ownership of documentation processes
- Exceptional writing, editing, and project management skills
- Comfort with fast-paced, collaborative work
- Tools: Adobe Acrobat Pro, Microsoft Office, Asana, SharePoint
- Should be very detailed oriented.
- Should have experience in simplifying the large and complex information/content to the simplified version.
- The project will be assigned through ASANA. The individual will take the initiative and collaborate with the content specialist to publish it live.
- Candidate must have Project management skills, Technical Writing, Adobe Acrobat Pro.
- If the candidate has accessibility check experience it’s a plus.
- Bonus: LMS platform experience
This freelance opportunity is ideal for someone who brings clarity to complexity and takes pride in building resources that truly make a difference. If you believe great content can elevate the entire customer experience, we’d love to work with you.
Reference: 1057275
Worried that you don’t meet every single requirement listed in the job ad? Studies have shown that individuals from marginalized groups are less likely to apply to jobs unless they meet every single qualification. Hive + Co. is dedicated to building a diverse, inclusive and representative workplace, so if you’re excited about this role, but worried that you don’t meet every requirement, we encourage you to apply anyways. We’d love to get to know you.