Real Time Ops App Support Specialist

The Real Time Operations Applications Support Specialist contractor establishes a foundational understanding of the technologies and processes essential for the development and support of Operational Technology (OT) real-time tools and systems. Responsibilities include providing 24/7 application support for Advanced Distribution Management Systems (ADMS), Energy Management Systems (EMS), and Supervisory Control & Data Acquisition (SCADA) systems, which support four Transmission and seven Distribution Control Centers across 11 states.
 
Essential Job Functions & Tasks

• Key tasks include assisting in the planning, research, and evaluation of patching, failover, and maintenance activities required for Real Time real-time systems, as well as developing a basic understanding of EMS and SCADA functionalities.
• The role also involves contributing to the development and maintenance of best practices around application development and participating in the creation of technical documentation necessary for supporting real-time applications.
• A strong emphasis on adaptability, customer focus, and continuous improvement is essential for effectively supporting real-time systems.
• Assist in coordinating the configuration and support of data archives (PI, OSI Chronus) and support SCADA/EMS platform software upgrades.
• Perform operational technology platform analysis and demonstrate a basic understanding necessary to support the reliability of SCADA and DMS/EMS systems.
• Investigate, troubleshoot, and resolve application-related issues with guidance from senior members, while coordinating vendor support for EMS and SCADA applications.
• Participate in the configuration of network monitoring tools and develop repeatable scripts (PowerShell, Batch, Python) for deploying configuration changes and patches across servers.
• Analyze logs and application/system monitors to identify potential issues proactively and develop strategic plans to mitigate them.
• Monitor logs during performance events and collaborate with architects to troubleshoot and create restoration plans.
• Conduct routine backups and periodic restoration tests to ensure backup validity and maintain documented emergency restoration procedures.
• Ensure the reliable operation of OT applications, including communications, networking, databases, alarming, logging, and human interfaces.
• Work with team and business process owners to schedule and administer patches, updates, and server configurations to minimize system downtime.
• Provide after-hours support as needed in an on-call rotation to maintain reliable operations of DMS/EMS and SCADA systems.

Education and Experience Requirements:

• Bachelor's degree in a related field OR Associate's degree in a related field with 2 years of relevant experience OR High school diploma/GED with 4 years of relevant experience
• Related Fields for Education and Experience:
  • IT/OT System Administration
  • T/OT Application Support
  • Cybersecurity
  • ADMS/DMA/EMS/OMS/SCADA
• Note: Professional certifications (such as A+, Network+, CCNA, CCNP, Cyber Security+, Security+, and CCSP) may be accepted as substitutes for a portion of the required experience.
• Overtime, on-call assignments, and occasional travel may be required.
• Candidates must be local

Reference: 1060531

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