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Remote contract opportunity for a Renewal Specialist who will be a critical member of our sales organization, responsible for delivering a seamless, high-quality renewal experience for a portfolio of global customers. This role combines strong relationship management skills and keen attention to detail to drive retention and ensure the long-term health of the business across an assigned territory. Can be located in any state in continental United States. Renewal Specialist will need to work regular hours in a functioning home office with reliable high speed internet access. Familiarity with SmartSheet is a plus, fluency with Excel is acceptable.Communication and Teamwork
- Interact with customers at key points in renewal process: contracting, pricing approval, purchase order creation, invoicing and during the subscription term as needed
- Proactively spot risks and work with account managers to mitigate and build solutions
- Build strong relationships with internal teams, including sales operations
- Move all renewals to a successful close using tools including Excel and SmartSheet
- Be open to change and learning as our digital subscription business and processes evolve
- Have ownership of all renewals in territory, using data to take action as needed.
DIGITAL SKILLS/CAPABILITIES
- Digital fluency with Excel, Smartsheet or similar
KNOWLEDGE & EXPERIENCE
- Bachelor’s degree
- Experience in a role managing quantitative information
- 2+ years’ experience in sales support, renewals, customer success or sales
- Ability to work as part of a team
- Digital fluency with Excel
- Experience with Microsoft Office
- Strong written and verbal communication skills with the ability to engage effectively with both customers and internal teams
- Must have ownership to all renewals in territory, using data to take action as needed
- Be open to change and learning
- Must have reliable high speed internet access
- Nice to have (Plus): Smartsheet experience
Reference: 1063199
Worried that you don’t meet every single requirement listed in the job ad? Studies have shown that individuals from marginalized groups are less likely to apply to jobs unless they meet every single qualification. Hive + Co. is dedicated to building a diverse, inclusive and representative workplace, so if you’re excited about this role, but worried that you don’t meet every requirement, we encourage you to apply anyways. We’d love to get to know you.