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The Project Support Specialist is responsible for delivering customer facing outreach materials, including construction update letters and door hangers, across client’s service territory. This position ensures timely, accurate distribution of notifications; supports customer communication efforts; and documents relevant field observations for team follow up.**32-40 hours per week
Key Responsibilities
- Receive outreach request emails containing assignment details (letter, door hanger type, route map, and quantities).
- Print, fold, assemble, and insert outreach letters into door hangers.
- Walk 7-10 miles per day in all seasons while performing deliveries.
- Deliver 600-700 door hangers per day to residential and business customers across multiple municipalities (typically 4-6 per day).
- Place door hangers on residential doors; for businesses, enter the premises and deliver materials directly to the owner or manager.
- Collect and document business owner names and contact information for follow up.
- Report significant observations or customer concerns encountered during delivery.
- Complete an end of day checklist and submit it to the Project Coordinator.
- During inclement weather, report to the office to prepare door hangers for future requests.
- The prospective candidate will perform canvassing for door-to-door notifications for capital work. They will drive to the office daily and then drive to residential, business, rural, suburban, etc. to deliver construction update materials to customer doors or businesses.
Work Schedule & Location
- Monday-Friday, 8:00 a.m. – 4:30 p.m.
- Daily reporting location:
- North – Clifton, NJ
- Delivery region:
- Northern – Bergen County to Union County
- Southern – Union County to Gloucester County
- 25-40 hours per week with a daily 30 minute lunch break.
Position Requirements:
- MVR Required
- Safety Vest Required; supplier or candidate is responsible for purchasing.
- Ability to work independently with minimal supervision and maintain a high level of integrity.
- Strong time management, organization, and attention to detail.
- Professional and friendly conduct in customer-facing environments.
- Valid NJ driver’s license and reliable personal vehicle (mileage and tolls reimbursed).
- Ability to walk long distances and work in various weather conditions.
- High School Diploma or equivalent required.
- Proficiency in MS Word, Excel, and Outlook.
Performance Expectations
- Timeliness of end of day reporting.
- Professionalism feedback from customer interactions
Safety Requirements
- Safe walking practices around traffic, construction zones, and residential properties.
- Proper conduct when entering businesses.
- Required footwear and clothing guidelines (closed toe shoes, reflective vest, badge identification).
Verification Process
- Contractor takes photo of materials and map and text team member to ensure accuracy before starting route.
- Contractor takes geotagged photos at start and end points, and when required, along the route.
- Contractors takes geotagged photos of businesses that are closed or vacant.
Tools & Materials Provided
- Outreach request details via email.
- Access to a printer and outreach materials.
Reference: 1064519
Worried that you don’t meet every single requirement listed in the job ad? Studies have shown that individuals from marginalized groups are less likely to apply to jobs unless they meet every single qualification. Hive + Co. is dedicated to building a diverse, inclusive and representative workplace, so if you’re excited about this role, but worried that you don’t meet every requirement, we encourage you to apply anyways. We’d love to get to know you.