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We are currently seeking Integration Specialists to join our Platform Integrations team in a remote capacity. Reporting to the Manager of Platform Solutions & Integration, this role focuses on driving customer success by providing expert guidance, training, and support to college-level faculty and administrators, enabling them to maximize the potential of our solutions.As an Integration Specialist, you will play a vital role in enhancing student experiences by ensuring seamless integrations. Your efforts will contribute to increased student engagement, affordability, improved educational outcomes, equity, and long-lasting customer relationships built on trust and loyalty.
Training will start June 1st (No flexibility in the start date).
- Training hours: 6/1 – 6/17 Mon- Fri (11:30 AM EST – 2:30 PM EST)
- Hours after training: Flexible hours between 7 AM – 9 PM EST
DETAILED DESCRIPTION:
- Conduct individual and group consultations via Zoom to deliver expert guidance, training, and support for Learning Management System (LMS) integrations.
- Build and maintain a comprehensive understanding of client’s digital products (Connect, SIMnet, ALEKS) alongside foundational knowledge of learning science and instructional design principles.
- Collaborate with sales teams to support customer retention efforts and drive new business opportunities.
- Manage integration processes for both new and returning customers, ensuring optimal outcomes and a seamless user experience.
- Provide prompt follow-up to meetings and address customer inquiries related to integrating client’s digital solutions.
- Troubleshoot and resolve customer issues through research and collaboration across team members.
- Participate actively in team meetings, strategy discussions, and professional development activities.
- Assist with specialized projects and activities across teams when needed.
- Contribute to the ongoing improvement of client’s products and services by sharing valuable customer feedback to inform updates and enhancements.
Must Have for this role:
- Bachelor’s Degree
- 1-2 years’ experience in customer success or similar role related to software implementation (Higher education experience preferred but not required)
- Familiarity with client courseware solutions include but not limited to Connect, ALEKS, SIMnet
- Previous experience with major Learning Management Systems (Blackboard, Canvas, D2L, Moodle)
- Exceptional communication and presentation skills; focused on effectively training and supporting customers with varying levels of technical acumen
- Ability to excel in a remote setting. This is primarily a work-from-home position.
- Positive attitude, purpose-driven spirit, and growth mindset for embracing challenges
Plus:
- Bachelor’s Degree in Technical or Computer Engineering
- LinkedIn Profile or Portfolio
- Instructional design, teaching, and/or coaching experience
Reference: 1055441
Worried that you don’t meet every single requirement listed in the job ad? Studies have shown that individuals from marginalized groups are less likely to apply to jobs unless they meet every single qualification. Hive + Co. is dedicated to building a diverse, inclusive and representative workplace, so if you’re excited about this role, but worried that you don’t meet every requirement, we encourage you to apply anyways. We’d love to get to know you.